All sales are final. No refunds or exchanges. If any items are broken in transit please send a photo and it will be replaced free of charge.  

DISCLAIMER

Please note that your shipping and billing information is required to match in order for us to successfully process your order.
For security purposes, in the event an order is placed with different billing and shipping addresses we reserve the right to automatically cancel your order and issue a full refund to you within 24 hrs. If you have any special requests, please do not hesitate to contact info@esmezoe.com as we are more than happy to try our best to accommodate you.

 

PROCESSING TIME

Please allow 1-3 business days for processing. Orders placed Fri-Sun will ship out on Monday unless there an active sale.
If you have placed a pre-order, please refer to your original order confirmation email for shipping details. 

 

SHIPPING DESTINATIONS

TIME & RATE

CANADA
Express Domestic Shipping Within Canada is $15 Which Includes Tracking & 1-2 Business Day Delivery Time. 

UNITED STATES
Standard Domestic Shipping To The US Is $10 Which Includes Tracking Number & 5-7 Business Day Delivery Time. Express Worldwide Shipping to the US is $20 Which Includes Tracking & 1-4 Business Day Delivery Time, and Up to 3 Business Day Delivery Time to Hawaii. 

 

LOCAL TAXES/CUSTOMS DUTY

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. Duties and taxes on international shipments will be billed automatically to the recipient.

 

WORLDWIDE

Standard Domestic Worldwide Shipping Is $10 Takes 7-14 Business Days. International Worldwide Express is $25 Which Includes Tracking & 5-7 Business Day Delivery Time.